Yes, we do! Meyer Hatchery strives for 100% healthy chicks upon receipt but on rare occasions, an order may have a loss. If you experience a loss or injured chick, please promptly reach out to us via call/email/chat or fill out our online loss reporting form. Meyer Hatchery will issue a refund, store credit, or offer a replacement for properly cared for losses within the first 48-hour period. Please see our full policy page.