Yes, we do! Meyer Hatchery strives for 100% healthy chicks upon receipt but on rare occasions, an order may have a loss. If you experience a loss or injured chick, please promptly reach out to us via call/email/chat or fill out our online loss reporting form. Meyer Hatchery will issue a refund or offer a replacement for properly cared for losses within the first 48-hour period. For replacement orders, safe shipping seasonal minimums must be met and order placed at the end of the loss reporting period. Please see our full policy page. We want all of our customers to be successful with their poultry. To help prevent further loss please visit our handy article on Troubleshooting losses.
Do you cover losses?
Comments
3 comments
I think that you should clarify that you don’t actually replace the chick that dies unless the buyer is willing to order more than they already ordered to meet the minimum. For example I would’ve had to order 7 more chicks to meet the minimum of 8 after already ordering 18 chicks.
I elaborated on the help desk article to reflect safe shipping minimums. Thank you for the suggestion.
Thank you for fixing. It is less of a shock now than the original way it was written.
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